Holding workers accountable
Sheikh Mohammed bin Rashid Al-Maktoum, the ruler of Dubai, visits an empty government office.
This article was printed in Arab News on September 11, 2016:
By Rasheed Abou-Alsamh
The surprise inspection of government offices in Dubai on the morning of Aug. 28 by Sheikh Mohammed bin Rashid Al-Maktoum, the UAE’s prime minister and ruler of Dubai, found that many managers were not at their desks working. Video released of the ruler showed him walking around empty offices, looking at papers piled on desks and not looking pleased at all.
His surprise inspection tour took him to the municipality, Dubai international airport, the
Land Department and the Department of Economic Development. The next day his office announced the retirement of nine of these managers, mentioning their titles and full names. It was a way of naming and shaming. Just imagine if a similar thing happened here in Saudi Arabia? It would send shockwaves through our bloated bureaucracy.
The ruler felt he could not fire subordinates for not being at work when their superiors were also skipping work. He also stressed that the retirements were a method of retiring the older generation, who had already proved their abilities, to allow the younger generation a chance at running things.
The problem with public servants all around the world is that they often become entrenched and entitled bureaucracies that only want to do their duties when they feel like it and at their own pace. Egypt and India are two countries that have huge civil service contingents that are very efficient when they want to be, and incredibly slow, hard-headed and lazy when it suits them.
Go to any government office in the developing world and more often than not you will find long queues of people waiting to be attended to by bureaucrats. Meanwhile, the government workers can be seen drinking endless cups of tea and bantering among each other, seemingly oblivious to the waiting public. It seems that the quasi-for life jobs that they have, shield them from the efficiency standards that the private sector is subject to.
A recent cartoon in a Saudi newspaper showed a worker running out of an office while hurriedly telling a tea boy to leave a glass of tea on his desk so that his boss would think that he is somewhere in the building and coming back soon. I think everyone who has ever worked in an office laughed at reading the cartoon’s text as it must have struck a chord. But it captured perfectly the attempt of many in Saudi Arabia to appear to be working, while in fact slacking off to go to a social gathering, to smoke or just to bunk off work at the expense of the employer.
Unfortunately far too many Saudis and Gulf citizens think this is still acceptable behavior as long as they don’t get caught neglecting their professional responsibilities. This leads to a loss of morale among other workers in the offices where this occurs. It is also incredibly inefficient and unfair as well; as more often than not someone else in the office will have to do the shirker’s work on top of their own work.
I am sure that there some Saudis who work extremely hard and do not fit this pattern of behavior. Often, we have been lulled into this sense of entitlement and consequent slacking off because of the immense oil wealth we as a nation have been fortunate enough to be blessed with. “Oh, someone else can do my work,” has normally been the attitude. But with the plunge in oil prices, and the realization that our oil reserves will not last forever, Saudis have better wake up soon to their new reality and work much harder than they have ever before.
Dignity in manual labor
Young Saudi men clean a bathroom in a municipality of Al-Baha in Saudi Arabia.
This column was printed in Arab News on March 27, 2016:
By Rasheed Abou-Alsamh
There has been a long-held belief that Saudis cannot engage in manual labor such as being car mechanics, cashiers in stores or even cleaners. While there has never been a law decreeing such a ban, during the oil boom years from the 1980s and onward, there became installed in the minds of many foreigners, and Saudis themselves, that manual labor was beneath the dignity of all Saudis. The reasoning was that these jobs often made the person hot and dirty, were unpleasant, and paid poorly.
The stereotype that reigned was that every Saudi male, whether he was qualified or not, wanted to be a “mudeer” (boss/manager) and get a fat salary for sitting behind a desk in some ministry, drinking lots of tea and working little. With our ever-expanding population Saudis who did not have a university degree, and especially Saudi women, began looking for more work opportunities, which led many to these less than managerial jobs out of sheer necessity to make ends meet and pay the bills. Soon we began seeing young Saudis working in fast-food restaurants and Saudi women hired as cashiers at a major supermarket chain. This was a pleasant development that all found needful and rightful.
With our ongoing Saudization program to get more Saudis into gainful employment, our government has forced certain sectors to only hire Saudis. The latest work sector to be affected by this program has been cellphone shops that had been staffed predominantly until now by expatriates. One area that had never before hired Saudis was the cleaning one. Recently a town in Baha caused a small controversy when one of its officials declared that Saudis could not be hired as cleaners. His words implied that cleaning jobs were beneath the dignity of Saudis. This caused uproar among foreign workers in the Kingdom who noted that it was ridiculous that any category of work should be forbidden to Saudis for being too dirty or allegedly humiliating.
The sad fact is that so many foreigners believe that we Saudis were all born in golden cradles and have never had to fight for anything in our lives. Many of the younger Saudi generations must also believe this, especially those born after the 1970s. But we must remember that before the oil boom we were a poor country that did not have much wealth. Who do you think cleaned bathrooms in this country in the 1950s until the 1970s? Saudis of course! We did not have enough resources before that to import labor to do tasks such as clean the streets or work in restaurants.
All honest work, whether physical or mental, should be honored. Most Saudis have finally realized that not everyone can be a director and get a large salary for little work. I think they realize that to get somewhere in life requires hard work, studying and determination. Without these they won’t get very far. We must stop acting so surprised when we see Saudis working in jobs that we never thought they would ever accept. Economic necessity is having a good effect in the sense that is opening the eyes of younger Saudis that everything will not continue to be given to them on a plate. They will have to struggle for what they want, and they have already started to do so.